FREQUENT QUESTIONS
WHAT IS THE SPACE REQUIRED TO PLACE A POOL TABLE?
It is recommended to have a distance of 140 cm around the field of play, which is the size of a standard cue. The recommended minimum is 110 cm.
WHAT IS YOUR RETURN POLICY?
Most products purchased at xBilliards They can be returned, as long as they keep the original packaging and are in perfect condition. Including accessories, documentation and original packaging, otherwise the good will suffer a depreciation. There are some exceptions and certain deadlines in order to make the return.
WHAT ARE THE PAYMENT METHODS THAT YOU ACCEPT?
You can pay for your purchases with the following means: ​
Credit or debit card: Visa, MasterCard, 4B, Euro 6000, Spanish Maestro, American Express, Diners Club and JCB.
PayPal.
Cash on delivery upon receipt of your order, for deliveries in the Peninsula and the Balearic Islands for an amount less than 1,000 euros
WARRANTY
It has a two-year warranty as long as they are not included. shortcomings caused by negligence, blows, improper use or manipulation, unsuitable voltage, incorrect installation not carried out by the authorized Technical Service when appropriate, or materials subject to wear due to normal use.
HOW CAN I FILE A CLAIM?
You can claim through our Customer Service Department through the following email: cliente@xBillar.es or by filling out this form . In addition, we inform you that you have claim forms in our stores.
HOW MANY STORES DO WE HAVE?
We currently only have 1 official store available to offer you everything you need.
WHAT DAYS OF THE YEAR DOES THE STORE CLOSE?
There are several holidays a year that our stores are closed or have special hours. But They close for sure on two specific days: January 1 and December 25.
IF I EXCHANGE A PRODUCT WITH A GIFT TICKET WILL I GET MY MONEY BACK?
If you want to return a product that has been given to you, with the gift receipt you can only exchange it for another or for a credit card.
There is no possibility of refunding cash.
If you have purchased the product, you can return it or exchange it normally, under the usual terms and conditions.
WHAT IS DELIVERY IN 48 HOURS?
It is a home delivery option within approximately 48 hours that includes the vast majority of items on our website. The articles indicated with this indicative are available in our warehouses, so we can deliver them to you within two days.
CAN I REQUEST THE ASSEMBLY OF THE TABLE?
Yes, we offer the best facilities for the only price of €15.